Patient Billing in Bradenton
Patient Statements & Collections- Per Location
Patient Billing Service (Per Location)
Integrity Dental Billing offers a unique and transparent approach to patient billing by charging only 4% of patient payments, rather than on total collections. This ensures that you pay only for the revenue actually collected from patients, distinguishing us from many other billing companies.
Service Inclusions
Proactive Balance Review
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Advance Scheduling Review: We review the appointment schedule three days in advance.
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Balance Identification: Identify patients with outstanding balances that should be collected during their appointment.
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Financial Communication: Notate amounts due to enable confident and informed financial discussions chairside.
Timely Statement Generation
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Immediate Statement Issuance: Send a patient statement immediately once insurance payment is posted and an outstanding balance remains, provided no other insurance claims are pending.
Scheduled Statement Cycles
Patient statements are sent on a weekly, rotating alphabetical schedule to ensure consistent follow-up:
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Week 1: A–F
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Week 2: G–L
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Week 3: M–R
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Week 4: S–Z
Structured Follow-Up Process
Our comprehensive follow-up process is documented, compliant, and deliberate:
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Two Statements Sent: Follow-up call.
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Third Statement Sent: Follow-up call or email/text, based on patient preference.
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Letter 1 on Office Letterhead: Follow-up call.
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Letter 2 Sent: Follow-up call.
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Final Notice Sent: If no response is received, the account is returned to the office for potential referral to the office’s chosen collection agency.
Communication & Technology Requirements
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Dedicated VoIP Line: The office is required to add Integrity Dental Billing to its VoIP system with a dedicated line for patient-billing follow-up.
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Prompt Voicemail Response: All voicemails are returned within 24 business hours, allowing for thorough account research to provide complete and accurate information to patients upon callback.
Statement Delivery Options
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Electronic Statements: Sent via email or text based on patient preference using the office’s approved software.
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Paper Statements: If requested, Integrity Dental Billing will notify the office on the Daily Report for printing and mailing.
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Text-to-Pay Statements: Sent every 5–7 days and immediately after insurance payment posting when no claims remain open.
Compliance Statement
Integrity Dental Billing adheres strictly to the Fair Debt Collection Practices Act (FDCPA) and complies with all applicable state-specific debt collection laws. Our approach to patient communication is professional, respectful, and documented, ensuring protection for both the practice and the patient relationship.
Important Disclaimer – Not a Debt Collection Agency
Integrity Dental Billing & Consulting L.L.C. is not a debt collection agency and does not engage in third-party debt collection activities. Our services are limited to courteous billing statements, account follow-up, and communication on behalf of the dental practice for active patient balances. Any collection agency referrals are the sole responsibility of the dental practice and are handled directly between the practice and its chosen collection agency.
Integrity Dental Billing acts strictly as an extended business office, communicating with patients in accordance with the FDCPA and all applicable state laws.
Let's Bring Clarity to Your Numbers
📞 Call or Text: 941-382-7577
📧 Email: info@billingwithintegrity.com
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